In a letter recieved by Doug Malinoff, President of University Honda. American Honda Motor Company announced this award.

"Congratulations! University Honda has Earned The Professionals "Customer Service Experience" Award."
"Your dealership has achieved an overall Customer Service Experience score of 93.3% for the calander year 2011.  This achievement reflects your dealership's consistent dedication to delivering the highest level of service in the industry."

Congratulations once again for this noteworthy achievement and continued success throughout the year.

Sincerely,
Ron Lynbrook
Assistant Vice President
Parts and Service Operations
American Honda Motor Co., Inc.